Warranty terms

1. What the warranty is

Car-med Lifetime Wipers ("we", "us") warrants that the wiper blades you buy from us will clear glass without streaking, chattering, squealing or skipping for as long as you own the vehicle registered to the order. When a blade stops doing that, we replace it under the terms below.

2. Who and what is covered

• The original purchaser, for the vehicle named on the order at the time of purchase.
• Every blade on that order, in the length and line originally purchased. You may switch line at replacement time by paying the difference in price.
• Wear from normal use: hardened, torn or streaking rubber, a bent or fatigued frame, a broken connector or adapter.

3. What is not covered

• A different vehicle. The warranty belongs to the registered car, not to you, and does not move to a new car.
• A later owner. The warranty ends when you sell, trade in, total or otherwise part with the vehicle. It is not transferable.
• Blades that were never installed, or that were installed on a vehicle other than the registered one.
• Damage from ice scrapers, car washes with brushes, collision, vandalism, or removing the blade with tools.
• Commercial, fleet, ride-share or rental use, unless purchased under a fleet agreement.

4. How many claims

Up to 2 replacement claims per order in any rolling 12-month period. A claim may cover any or all of the blades on the order. Once 2 claims have been made, the next claim opens 12 months after the earliest of them. If a blade fails unusually early, contact support and we will look at it case by case.

5. Handling fee

Each claim carries a handling fee of $5.95, charged when the claim is submitted. It covers shipping the replacement blades to you and shipping the worn blades back to us. The fee is not refundable once the replacement has shipped.

6. Returning the worn blades

Every replacement ships with a prepaid return label. Put the worn blades in the same box and hand it to the carrier within 14 days of receiving the replacement. If we do not receive the worn blades within 30 days of shipping the replacement, we charge the payment method on file the then-current regular price of the replacement blades, and the claim is closed. Blades we receive are inspected and recycled, not returned.

7. How to make a claim

• Open Send new blades and enter your original order number and the email on the order.
• Tell us which blades and what went wrong, confirm the shipping address, and pay the handling fee.
• Replacements ship the same business day for claims received before 2 pm local warehouse time, otherwise the next business day.

8. Our remedy

Our only obligation under this warranty is to replace the blade. We do not pay for installation, labor, damage to the vehicle or glass, or any other loss. Where the law does not allow that limitation, our liability is limited to the price you paid for the blade.

9. Your other rights

This warranty gives you specific legal rights. You may also have other rights that vary by state or country. Nothing here limits rights you have under law, including implied warranties where they cannot be excluded.

10. Changes

We may update these terms for future orders. The terms in force on the date of your order are the ones that apply to it. Questions: support@car-med.shop.